Complaint Board for Compound Feed & Complaint Board for Seeds

The Complaint Board for compound feed and the Complaint Board for seeds have both existed since 1968, and Bull has served as their secretariat throughout. Over the years, the boards have handled several hundred cases.

How can we help you?

If you have purchased compound feed from:

• Felleskjøpet Agri
• Felleskjøpet Rogaland Agder

If you have purchased seeds from:

• Felleskjøpet Agri
• Felleskjøpet Rogaland Agder
• Strand Unikorn
• LOG

If you cannot resolve the issue with the seller after submitting a complaint, you can bring the matter before the board. The boards can also facilitate mediation if the parties desire it. The board's proceedings are usually free of charge for the buyer.

The board's opinions are advisory, but our experience shows that parties often follow the board's view. If you are still dissatisfied, you can take the matter to court.

Contact information for the Complaint Board

If you want to bring a case before the board, send an email to:

• Lawyer Kristoffer Aasebø, Chair of Complaint Board: kaa@bull.no

Questions? Call us on: +47 99 52 35 54

More about the Complaint Board

The Complaints Board for Seeds has been established by Felleskjøpet Agri, Felleskjøpet Rogaland Agder, Strand Unikorn, LOG, the Norwegian Farmers’ Union, the Norwegian Farmers and Smallholders Union, and the Norwegian Horticultural Association as participating organisations. The Complaints Board shall issue opinions concerning complaints relating to ordinary agricultural seed, horticultural and market garden seed, seed potatoes and onion sets, as well as planting material for horticultural crops.

The Complaints Board for Compound Feed has been established by Felleskjøpet Agri, Felleskjøpet Rogaland Agder, the Norwegian Farmers’ Union, and the Norwegian Farmers and Smallholders Union as participating organisations. The Complaints Board shall issue opinions concerning complaints relating to compound feed.

As a general rule, the Board shall only deal with dispute cases between professional users and approved seed merchants/compound feed suppliers. Subject to further determination by the Board, the Complaints Board may issue opinions in other matters relating to seed products/compound feed. The Complaints Board may act as an arbitration tribunal where the parties so agree. In such case, the provisions of the Norwegian Arbitration Act shall apply, to the extent not otherwise provided in the articles of association.

Complaints brought before the Board must be submitted in writing, and the complaint shall normally be directed against one or more identified opposing parties. The complaint must set out the matter in question and shall raise one or more specific questions for the Complaints Board. The Complaints Board shall present the complaint to the opposing party or parties and set a time limit for response. As a general rule, each party to the case shall be entitled to submit comments twice. In minor cases, the Complaints Board may decide that each party shall submit comments once only.

The Complaints Board may summon the parties and witnesses to a meeting, and it may obtain statements from specially qualified experts where, in its opinion, the matter requires particular technical expertise. The Complaints Board shall itself obtain information where it finds this necessary in order to ensure that the case is adequately elucidated, and may, as part of this, instruct independent experts to carry out inspections or other investigations and assessments. Where this is done, the material shall be presented to the parties before an opinion is issued. This also applies where specially qualified experts have provided statements. The opinions of the Complaints Board are advisory in nature. To the extent that issues of liability arise, the opinion shall be based on legal grounds. The Board shall determine whether there are grounds for compensation and shall also specify the amount of such compensation.

Complaint Board for Animal Feed

Members:

• Lawyer Kristoffer Aasebø, leader
• Lawyer Cathrine Kongsfjell Næss, deputy member
• Professor Birger Svihus
• Veterinarian Randi Garmo
• Professor Margareth Øverland

Complaint Board for Seeds

Members:

• Lawyer Kristoffer Aasebø, leader
• Lawyer Cathrine Kongsfjell Næss, deputy member
• County Agronomist Lars Martin Hagen
• Senior Advisor Mona Skjæggestad
• Advisor Torgeir Tajet